| DESIGNING YOUR COURSE
For these reasons I will always want to discuss with you
what your objectives are, and the backgrounds and roles of the intended
participants. I will probably then adapt the course in some degree from the
standard syllabus published on this website. Phone 01234 767726.
- A company usually buys a course to achieve a particular
purpose in the development of the organisation.
- Bringing people together for a course is a considerable
commitment on the part of the initiator in the company.
- The participants' time is usually worth more than the
cost of the course.
visit is advisable in order to work with you on the course design. I charge
£150 plus travel costs for a half day visit. If substantial adaptation of
a course is needed, I will propose an increased fee.
HOW TO FORMALISE THE COURSE
Once the arrangements have been agreed, please fill
in my Course Confirmation Form and
email, post or fax it to me.
This is all the formality I need. I do not
need a purchase order, and I do not have a standard set of terms and
The form serves also as a checklist and record for some
practical matters such as the contact person in your company, and venue.
Explanation of some of the
questions on the Course Confirmation Form.
Approximate number of attenders
Most companies have quite small numbers needing training, typically six
to eight. The smaller the numbers the more attention can be given to
individuals. If you have in mind to have a course for more than about twelve,
discuss it with the me. I would probably ask for a small extra fee per
Will the attenders be well known to each other?
yes / no
One benefit of holding an in-house course is that people who
normally come into contact with each other only briefly and formally, get to
know each other better and have a chance to understand each others' roles. If
participants are not well known to each other I will start the course with an
Introductions session, and make sure to have a group working session early on.
If participants are well known to each other I will do it differently.
A debriefing form will be supplied by you/by me
companies have their own standard form which they use to evaluate courses, and
standard arrangements for the forms to be issued, collected and analysed.
Others prefer to leave it to the tutor. At the end of a course, I ask
participants to fill out a feedback form before leaving the room. Afterwards I
analyse the comments and send both the analysis and the originals of the forms
to the person commissioning the course. To examine my form click debrief form.
If you like, you can edit this form and ask me to use the modified version.
Course attenders' details
Do not delay sending in the first
sheet of the form because you have not finalised the list of names. The names
can be sent a few days before the course.
COURSES OUTSIDE THE UK
We are often asked
to quote for courses outside the UK. There is no difficulty in principle, but
the costs tend to be high because of the time involved in travel and recovery
from jet lag. We can travel to Europe quite easily as we are close to good
We do not deal with intermediaries, only with organisations
buying for their own staff.
We do not do tenders. The cost of
tendering is large compared to the purchase value, and tendering is
Getting the people together
found over the years that the most difficult thing for companies arranging an
in-house course is finding a time slot when all intended participants will be
available in the same place. My advice is to start on this at the earliest
possible stage in the process. It always takes longer than you think, even when
you know this.
For some courses I will ask you to circulate
preparatory information a few days beforehand.
Timing and socialising
Although a 9 to 5 format
is most common, there can be considerable benefit in the participants getting
together over an evening meal. When people have travelled to a central location
for the course it may be a good idea to take advantage of the opportunity by
having the course in a format involving evening work, based on the timing of
our open courses. Alternatively a separate social event in the evening can be
Companies normally arrange for the course to take lunch
together, either brought to a dining area near the venue, or at a table set
aside in the staff restaurant.
Most courses include exercises,
and these are best done in teams. For example negotiation and project
management are natural team activities, and even though finance is not,
exercises on finance are best done by pairs or threes of people working
together. I may ask for your help in assembling teams according to skills and
I always provide a bound set of course notes for each
participant. Increasingly some notes consist of the tutor's Powerpoint slides -
this seems to be a satisfactory arrangement for participants, who like to write
their own notes on the same pages.
The notes are for the personal use
of the participants on the course. If you would like to use any of my material
for other purposes please ask me first.
I can get the notes produced
professionally at Cranfield Press, and pass on the cost, typically £100.
Some clients receive the files from me and do the printing
'On a course' is 'out
of the office'
Impress on people that they cannot do the course
and do other work at the same time. Diaries fully cleared please; no just
checking the emails at teatime; mobile phones switched off.
I regard myself as
bound by normal business confidence not to disclose anything I have learnt
about a company through providing a course for it.
I would feel free to
disclose that I have done a certain course for a certain company, and to give
the course commissioner as a reference, unless asked not to. The same goes for
including a company in a published client list.
ask me to sign a confidentiality agreement. I am happy to sign something
simple. An agreement should be for a limited term, such as three
Notwithstanding any clause in a company's purchasing conditions or
confidentiality agreements, copyright in my course materials remains my
People often ask tutors for electronic copies of their
slides. Sadly, we find that this sometimes leads to our material appearing in
other people's presentations. My present policy to to provide only pdf''d
powepoints, for a small charge.
For clients within Europe, I will send
an invoice to the person commissioning the course immediately after it has been
delivered. For clients outside Europe, an invoice will be sent once a course is
confirmed, and payment is required two weeks before the start of the course.